Top Question
You can use our search bar located at the top of the page to search by product name, category, or brand (e.g., Timik, Modik). You can also browse through our categories like "Electrical Enclosures" or "Network Products" via the shop menu.
Yes, product availability is displayed on the product page. If an item says "In Stock," it is available for immediate dispatch. If it is "Out of Stock," you can contact us to pre-order.
Simply browse our store, add the desired items to your cart, and click "Checkout". You will be asked to log in or provide shipping details. Finally, select your preferred payment method to complete the purchase.
Yes, you can call our sales hotline listed in the footer or header to place an order manually. However, ordering online is recommended for faster processing and tracking.
You can reach us via the "Contact Us" page, email us at info@techbuy.lk, or call our support hotline. We also have a live chat feature available during business hours.
Yes, go to the "Cart" page where you can increase quantities, remove items, or clear the entire cart before proceeding to checkout.
We use WebXPay, a secure payment gateway in Sri Lanka. You can pay securely using Visa, MasterCard, American Express, as well as mobile wallets like EzCash and mCash.
Absolutely. All online transactions are processed through WebXPay's secure, encrypted environment. TechBuy.lk does not store your card details on our servers.
Yes, we accept Direct Bank Transfers. Select "Bank Transfer" at checkout. Please transfer the total amount to our account and email/WhatsApp the slip to us. Your order will be processed once funds are cleared.
If you receive a defective or incorrect item, please notify us within 7 days. The item must be unused and in its original packaging. We will inspect the return and offer a replacement.
For orders paid via WebXPay, refunds will be reversed to the original payment method (Credit/Debit Card). This process generally takes 5-10 business days depending on your bank.
Log in to your account and go to the "My Account" or "Profile" section. You can update your shipping address and contact details there.
For security reasons, the email address used as your User ID is usually fixed. If you need to change it, please contact customer support for assistance.
Click on "Login" and then select "Forgot Password". Enter your registered email address, and we will send you a link to reset your password.
Still need help?

Can't find the answer you're looking for? Contact our customer service team directly.

Contact Us