Your privacy matters to us. This policy explains how we collect, use, and protect your personal information.

What Personal Information Does Techbuy Collect?

We collect certain types of personal information to provide and improve our products and services:

• Information you provide
  we collect information you provide when using our website, such as when creating an account, placing an order, contacting support, or subscribing to updates. This may include your name, contact details, billing and delivery information, and other details necessary to process transactions and provide customer service. You may choose not to provide certain information; however, this may limit access to some features.
• Automatic Information
  we automatically collect limited information about your interaction with our website through cookies and similar technologies. This may include IP address, browser type, device information, pages visited, and usage data. This information helps us understand how our website is used and improve performance and user experience. You can manage or disable cookies through your browser settings.
• Information from Third Parties
  We may receive information from trusted third parties such as delivery partners, payment processors, or service providers to help complete orders, update delivery details, or improve service accuracy.

How Does techbuy.lk Use Your Personal Information?

techbuy.lk collects and uses your personal information for the following purposes:

• Order Processing & Fulfillment
  To process and confirm your orders, manage secure payments, arrange shipping and delivery, and communicate with you regarding order status, invoices, or any purchase-related updates.
• Customer Support
  To respond to your inquiries, provide technical or customer assistance, handle returns or complaints, and resolve issues efficiently.
• Website Improvement
  To analyze website usage, monitor performance, identify technical issues, and improve site functionality, content, and user experience.
• Personalization
  To tailor your browsing and shopping experience by remembering your preferences, recommending relevant products, and customizing content based on your interactions with our website.
• Marketing & Communication
  To send you information about new products, promotions, offers, or updates where permitted by law. You may opt out of marketing communications at any time.
• Security & Fraud Prevention
  To safeguard our systems, detect and prevent fraudulent activities, unauthorized access, and other suspicious or harmful behavior.
• Legal & Regulatory Compliance
  To comply with applicable laws, regulations, legal obligations, and lawful requests from regulatory or government authorities.

Consent for Data Collection

In compliance with applicable data protection laws, techbuy.lk obtains meaningful consent before collecting, using, or disclosing your personal information. When you visit our website, you are informed about our data collection practices and may choose to accept or decline them. You may withdraw your consent at any time by adjusting your browser settings or by contacting us directly.

How Long Do We Retain Your Information?

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer required, it is securely deleted or anonymized.

Your Rights

You have the right to request access to, correction of, or deletion of your personal information held by us, subject to applicable legal requirements. Requests will be handled in a reasonable timeframe.

How We Protect Your Information

We take reasonable technical and organizational measures to safeguard your personal data, including:

• Secure servers and access controls
• Encryption and secure data transmission
• Use of trusted payment gateways compliant with industry security standards
• Internal procedures to limit access to personal information

While we strive to protect your information, no online transmission is completely secure. Users are responsible for maintaining the confidentiality of their account credentials.

Cookies

Our website uses cookies to enhance functionality and user experience.

• Purpose: To remember preferences, improve performance, and analyze website traffic
• Third-Party Cookies: Analytics or advertising partners may use cookies in accordance with their policies
• Managing Cookies: You can control cookies through your browser settings; disabling cookies may affect site functionality

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of the website indicates acceptance of the updated policy.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your information is handled, please contact us through the communication channels provided on our website.